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Safety Tips

Secure Your Mobiles

  • Install apps only from official app stores such as the Apple App Store and Google Play Store.
  • Install reliable anti-malware software on your mobile phone and keep it updated.
  • Never leave your mobile phone unattended.
  • Never jailbreak or root your mobile phone. hello
  • Keep your mobile phone software up to date.
  • Ensure the confidentiality of personal information and login/password details.
  • Log out of your banking application after use.
  • Lock your mobile phone when not in use.
  • Do not store confidential information such as passwords or card numbers on your mobile phone.
  • Review your banking activity logs regularly.
  • Register with your bank for SMS and email alerts.
  • Always check your bank statements, as they can help detect any unauthorised transactions.

Protect Yourself from Fraud

  • Beware of unsolicited emails, phone calls, SMS, or social media messages asking for confidential information such as User ID, Password, Debit Card Number, OTP, etc. Do not share such information with third parties.

  • Be cautious of shoulder surfers who may peep over your shoulder and record your password.

  • Avoid revealing your mobile password around others or in crowded places.

  • Be wary of rogue, fake, or similar-looking mobile apps. To verify the validity of the Niyo application, check that the developer’s email ID ends in “@goniyo.com”.

  • If you experience:

    • An extended period of no mobile network connectivity
    • Do not receive calls or SMS

    Contact your telephone service provider from another phone to verify if your SIM is valid. If your SIM is invalid, immediately inform your bank.

  • If you lose your mobile phone, immediately inform DCB Bank at: